Welcome to Bumblebee Pets. These Terms and Conditions (“Terms”) govern your access to and use of our website www.bbpets.com.au and all services, forms, communications, and bookings associated with it.

By using this site, engaging with our services, or submitting personal information through our forms, you agree to these Terms.

If you do not accept these Terms, please do not use our website or book our services.

1. About Us

Bumblebee Pets (ABN: 61216551897) is a pet services provider based on the Central Coast, NSW. We offer training, walking, sitting, transport, behavioural consults, and online education for pets and their guardians.

2. Service Engagement & Customer Agreement

When booking a service through our website, you will be required to accept our:

• Service, Cancellation, and Safety Policy

• Privacy & Data Handling Policy

• Training Ethics Statement

• Pet Health Requirements

You agree to provide accurate and complete information during intake and understand that failure to do so may result in cancellation of service without refund.

3. Bookings, Payments & Cancellations

Bookings are subject to availability and confirmation. Payment is required either upon booking or upon delivery of service, depending on the service type.

We reserve the right to cancel or reschedule bookings in the event of illness, unsafe conditions, or misrepresented service requirements. Cancellation fees may apply in accordance with our policies.

4. Website Content & Accuracy

All content on this website is provided in good faith for informational purposes only. While we strive for accuracy and clarity, Bumblebee Pets makes no guarantees regarding the completeness, currency, or fitness of any content for a specific purpose.

We reserve the right to modify, update, or remove website content without notice.

5. Intellectual Property

All website content, including images, logos, branding, service descriptions, and downloadable resources, are the intellectual property of Bumblebee Pets or licensed third parties.

You may not copy, reproduce, distribute, or commercially use any content from this site without written permission.

6. User Conduct

You agree not to:

• Submit false, harmful, or misleading information

• Attempt to breach, disrupt, or manipulate our website’s functionality

• Abuse or harass our team through any channel of communication

• Impersonate another person or represent unauthorised businesses via bookings

We reserve the right to terminate access to our services for violations of these terms.

7. Links to External Sites

Our website may contain links to third-party platforms or external services (e.g. booking tools, payment processors, or vet websites). Bumblebee Pets is not responsible for the content, privacy, or policies of those external websites.

8. Limitation of Liability

To the maximum extent permitted by law:

• Bumblebee Pets is not liable for loss, injury, illness, or damages arising from the use of this website or engagement with our services, unless resulting from proven negligence or misconduct.

• Services involving animals inherently carry risk, and guardians accept full responsibility for their pet’s behaviour, health, and safety outcomes during or following services.

9. Privacy & Security

Your use of this website and our services is governed by our Privacy Policy, which outlines how we collect, use, store, and protect your personal and pet data.
We implement reasonable security measures but cannot guarantee uninterrupted or error-free digital transmission.

10. Amendments

We may update these Terms from time to time. Updated versions will be published on this page and take effect immediately unless stated otherwise. Continued use of our site or services constitutes acceptance of the revised terms.

11. Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of NSW.

12. Contact Information

For any questions or feedback regarding these Terms, please contact:

Bumblebee Pets
📧 hello@bbpets.com.au
📞 1300 BB BUZZ
ABN: 61216551897